How returns, exchanges, and refunds work when you shop with eMAX Megastore Test.
We want you to be happy with every order. This policy explains when an item is eligible for return or refund, how to start a request, and how refunds are paid out. This policy should be read together with our Terms & Conditions.
Most items purchased from eMAX Megastore Test can be returned within the return window below, provided they meet the conditions in this policy. Refunds are issued once the returned item has been received and inspected by our team.
| Situation | Return Window |
|---|---|
| Change of mind (unopened, unused item) | 7 days from delivery |
| Item is damaged, defective, or wrong on arrival | 7 days from delivery |
| Manufacturing fault after use, within warranty | As per manufacturer warranty terms |
The return window is calculated from the date shown as "Delivered" in your order tracking history.
To be eligible for a return, an item must:
For hygiene, safety, or customization reasons, the following categories cannot be returned unless faulty on arrival:
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a free replacement, exchange, or full refund — including any delivery charges paid — at your choice, once verified.
Once your returned item passes inspection, refunds are processed as follows:
| Original Payment Method | Refund Method | Typical Timeline |
|---|---|---|
| Card, KOKO, FRIMI | Refunded to original payment method | 5–10 business days |
| Bank Transfer | Bank transfer to your account | 5–7 business days |
| Cash on Delivery | Bank transfer to your account | 7–10 business days |
Timelines begin once the return is received and approved, and may vary slightly depending on your bank or payment provider's processing times.
If you'd prefer an exchange rather than a refund — for example, a different size, color, or model — let us know when you submit your return request. Exchanges are subject to stock availability; if the replacement item costs more or less than the original, we will collect or refund the price difference accordingly.
Orders can be cancelled free of charge any time before dispatch. Once an order has shipped, it can no longer be cancelled and must instead follow the return process above after delivery.
Many products include a manufacturer warranty covering defects for a period beyond our standard return window. Warranty claims are handled per the manufacturer's terms and may require service through an authorized service center. We're happy to help direct you to the right process — just reach out with your order number.
For any questions about a return, refund, or exchange, our customer service team is here to help: